Terms of Service for Cold Sugar Bakehouse

Effective Date: October 14, 2024
Please read these Terms of Service ("Terms") carefully before accessing or using our website or purchasing any of our products. By using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website or placing an order, you agree to comply with these Terms of Service and all applicable laws. If you do not agree with these Terms, please do not use our services.

2. Eligibility

You must be at least 18 years old to use our services or purchase from us. By agreeing to these Terms, you confirm that you meet this requirement.

3. Product Information and Availability

We make all baked goods from scratch with fresh ingredients. Products are subject to availability, and we reserve the right to limit the quantities of any items or discontinue any products without notice.

4. Ordering and Payment

  • Order Process: All orders must be placed through our website or authorized vendors.

  • Payment: We accept credit & debit card companies to include Apple pay and Google pay. Orders are only processed once payment has been received.

  • Order Changes and Cancellations: Customers must request changes or cancellations within 24 hours of placing the order.

5. Shipping, Delivery, and Pick-Up

  • Delivery: We offer delivery services within the greater Austin Tx area. Monday-Thursday 10am-2pm.

  • Shipping: Shipments will go out Mondays & Tuesdays.  Shipping times and rates vary based on location. We are not responsible for delays caused by carriers.

  • Pick-Up: Orders for pick-up must be collected at the specified time and location. If you cannot pick up your order, please notify us promptly.

6. Returns, Refunds, and Exchanges

  • Due to the perishable nature of our products, all sales are final.

  • If there is an issue with your order (e.g., wrong item, damaged product), please contact us within 24 hours.

  • Refunds or replacements will be issued at our discretion.

7. Customer Responsibility and Allergens

  • Although we try our best to keep nuts separate from non nut products, we are not responsible for allergic reactions. Our products may contain or come in contact with allergens, including dairy, nuts, eggs, soy, and wheat.

  • Customers are responsible for reading product descriptions and informing us of any allergies before placing an order.

8. Intellectual Property Rights

All content on our website, including text, images, logos, and product names, are the property of Cold Sugar Bakehouse and may not be used, reproduced, or distributed without our written permission.

9. Prohibited Uses

You agree not to use our services for:

  • Any unlawful purposes.

  • Transmitting viruses, malware, or harmful code.

  • Interfering with the functionality of the website or our business operations.

10. Limitation of Liability

To the maximum extent permitted by law, Cold Sugar Bakehouse is not liable for any direct, indirect, or incidental damages arising from your use of our services or products.

11. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on our website. Your continued use of our services after any changes constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

13. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in Georgetown, Texas, and not in court.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Cold Sugar Bakehouse
Barry@ColdSugarBakehouse.com
Christian@ColdSugarBakehouse.com

(910)545-2624