Shipping policy
Last updated: July 28, 2026
Cold Sugar Bakehouse offers nationwide shipping within the contiguous United States, local delivery within eligible areas, and free pickup at available Cold Sugar Bakehouse locations and markets.
Availability, fulfillment dates, and delivery options are shown during the ordering process.
Nationwide shipping destinations
We currently ship nationwide orders only within the contiguous United States.
We do not currently ship nationwide orders to Alaska, Hawaii, United States territories, or international destinations.
Shipping carriers and services
Most nationwide orders are shipped through UPS. Cold Sugar Bakehouse may use FedEx, USPS, or another appropriate carrier when necessary based on destination, availability, package contents, or operational needs.
Orders containing baked goods or other food products normally ship using UPS 2nd Day Air or a comparable expedited service.
Orders containing only nonperishable, non-food merchandise may be shipped using a ground service.
The carrier and service ultimately used may differ from the service displayed or anticipated when reasonably necessary to complete the shipment.
Shipping days and processing
Orders containing baked goods or food products normally ship Monday through Wednesday. This schedule helps reduce the chance that perishable products remain in transit over a weekend.
Shipping dates may change due to:
- Holidays;
- Production schedules;
- Order volume;
- Product availability;
- Severe weather;
- Carrier limitations;
- Store closures or scheduled time off; or
- Other circumstances outside our reasonable control.
The date selected or requested during checkout is a preference and is not a guaranteed delivery date. We will make a reasonable best effort to prepare and ship the order so that it arrives near the requested date.
Shipping charges
Shipping charges are calculated during checkout based on factors such as the destination, package contents, package size or weight, and available shipping service.
Any applicable shipping charge will be displayed before the order is submitted.
Tracking information
Customers will receive tracking information by email after the package has been handed to the carrier.
A tracking number might not display movement immediately after the email is sent. Carrier tracking systems can require additional time to record the first scan.
Customers are responsible for monitoring tracking and making reasonable arrangements to receive or promptly retrieve delivered packages.
Perishable products
Our baked goods are perishable and are best enjoyed promptly after delivery.
Products containing fruit, cheese, or other ingredients that do not travel reliably are generally not available for nationwide shipping. The products currently eligible for shipping are shown in the Nationwide Shipping menu.
Customers should bring delivered packages inside as soon as possible. Cold Sugar Bakehouse is not responsible for deterioration caused by a package remaining outdoors or unattended after confirmed delivery.
Requested delivery dates
A requested delivery date is not an appointment or guaranteed arrival date.
Cold Sugar Bakehouse will make a reasonable effort to select an appropriate ship date and service, but actual delivery depends on the carrier and may be affected by weather, service interruptions, holidays, destination conditions, and other circumstances outside our control.
Orders intended for birthdays, holidays, travel, gifts, or other time-sensitive events should be placed as early as possible.
Shipping delays
Once a package has been accepted by the carrier, Cold Sugar Bakehouse cannot guarantee the carrier’s transit time.
When tracking shows a carrier delay, customers should first contact the carrier using the tracking number provided. Customers may also contact Cold Sugar Bakehouse through our website for reasonable assistance with an investigation or carrier claim.
A carrier delay does not automatically qualify an order for a refund or replacement. Any resolution will depend on the circumstances, tracking information, carrier findings, the condition of the products, and applicable law.
If Cold Sugar Bakehouse determines before shipment that an order cannot be shipped within the promised timeframe, we will contact the customer when required and provide the applicable choice to accept a revised shipment date or cancel the unshipped order for a refund.
Lost or damaged shipments
If a package appears to be lost or is delivered with visible shipping damage, contact the carrier and submit the Contact & Help form on our website as soon as possible.
Include:
- Your name;
- Your order number;
- The tracking number;
- A description of the issue;
- Photographs of the shipping box, label, packaging, and products when damage is visible; and
- Any information received from the carrier.
Please retain all packaging and damaged products while the issue is being reviewed.
Cold Sugar Bakehouse may assist with a carrier investigation or claim. A refund, replacement, or store credit is not automatically guaranteed and will depend on the circumstances, available evidence, carrier findings, and applicable law.
Packages marked delivered
When carrier tracking confirms that a package was delivered to the shipping address supplied by the customer, Cold Sugar Bakehouse is not responsible for subsequent:
- Theft;
- Misplacement;
- Tampering;
- Weather exposure;
- Damage caused by animals or pests; or
- Failure to retrieve the package promptly.
Customers who cannot locate a package marked delivered should check around the delivery location, ask members of the household or nearby neighbors, and contact the carrier.
Shipping addresses
Customers are responsible for entering a complete and accurate shipping address.
Contact us immediately after ordering when an address correction is needed. We cannot guarantee that an address can be changed after fulfillment or shipment preparation has begun.
Cold Sugar Bakehouse is not responsible for delays, failed delivery, loss, spoilage, or additional charges caused by an incorrect or incomplete address supplied by the customer.
When an order is returned, redirected, remade, or reshipped because of a customer-provided address error, the customer may be responsible for additional shipping charges and replacement product costs.
Local delivery
Free local delivery is currently available within ZIP code 78633.
Local delivery orders generally must be placed at least 48 hours before the selected delivery time.
Delivery may be available any day of the week when dates are open for ordering. Certain dates may be unavailable because of scheduled closures, time off, production limitations, holidays, or other operational needs.
Local delivery orders will be placed at the front door or another reasonable location at the address supplied by the customer. We will generally ring the doorbell and send or trigger the applicable order notification. We do not wait for someone to answer the door.
Once an order has been left at the correct address, the customer is responsible for bringing it inside promptly. Cold Sugar Bakehouse is not responsible for heat, rain, animals, insects, theft, tampering, or other loss or damage occurring after delivery.
Bakehouse and market pickup
Bakehouse pickup and available market pickup options are free.
Orders generally must be placed at least 48 hours before the selected pickup time, unless a different cutoff is displayed during ordering.
Customers are responsible for choosing the correct date, location, and pickup window and for collecting their orders as scheduled.
Additional rules regarding changes, cancellations, missed pickups, and unattended pickup orders are provided in our Return and Refund Policy.
Contacting us
For questions about shipping, tracking, local delivery, pickup, damaged packages, or delayed orders, submit the Contact & Help form on the Cold Sugar Bakehouse website.
Include your order number and tracking number when applicable. Attach photographs when reporting visible damage or a product-quality concern.
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